improving consumer experience

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improving consumer experience

How To Keep Customer Retention and Engagement Up

Consumer “Churn” is the rate that customers stop using your company’s product or service. Having some amount of Churn Rate is unavoidable, but that doesn’t mean there’s nothing you can do about it! The idea, of course, is to both keep your Churn Rate as low as possible while also bringing in fresh customers and […]

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How to Market Your Business During COVID-19: A Winning Psychology (Part 1)

Let’s talk psychology. In a time when marketing conventions are being questioned, reevaluated, and in flux, our team recommends looking beyond day-to-day circumstances in order to understand what’s going on beneath the surface. We can all use basic psychology to not only market better, but also to [re]frame our own mindsets and better position our businesses

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How To Market Your Business During COVID-19

How to Market Your Business During COVID-19: The Consumer Experience Revolution

Looking back to everything we have learned since COVID-19 arrived on the scene, several strong patterns have now become clear. One of the biggest is the growing importance of the Customer Experience. While for decades we’ve heard lines like “the customer is always right,” the truth is that you only needed to go to your

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